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iTWire: On the one hand, requesting help desk support should be a walk in the park. On the other hand, so many users are so bad at it yet wonder why they aren’t receiving support?

iTWire: You may be the technical guy but at the end of the day business is all about the bottom line.

iTWire: What’s your personal value chain? How do you do your job? How do you enhance the business you work for? Let me help you think about it, and find ways to enhance your productivity.

iTWire: Following on my previous story why you should keep your company GAL / AD / LDAP fully-populated and up-to-date, here’s the how for Windows sysadmins.

iTWire: Are you tired of people saying “IT is a cost centre, not a profit centre”? There’s a fundamental problem with that statement. Read why good IT may have a price tag, but it shouldn’t cost.

iTWire: Let me get contentious … if you don’t do this, then frankly you suck as a systems admin or IT leader. Keep the company address book up to date and consider the spin-off business benefits you can automate.

iTWire: My second The Wired CIO column is up on iTWire.com and this week I teach you how to construct your dream IT team via the use of a simple but effective management tool. Want to know what it is? Click here …

You can catch The Wired CIO on iTWire each week. Bookmark it now!

In addition to the Linux Distillery I have started a new column on iTWire called The Wired CIO. First story up now – become the CIO your company needs! Maybe Microsoft will like me again?

iTWire: The biggest name in the high-end enterprise market has released a beta version free online collaboration tool, aiming to bring business the level of teamwork expected from Google Wave.

I was interviewed for a brief story in MIS magazine on how CIOs can get project funding past the CFO in these modern times.